FAQ

Frequently Asked Questions

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Basic Information

What is Cycle for Survival?

Cycle for Survival is the movement to beat rare cancers. We are proud to be part of Memorial Sloan Kettering Cancer Center. 100% of every dollar supports pioneering research and lifesaving clinical trials within six months after the close of fundraising each year.

What is Memorial Sloan Kettering?

Founded in 1884, Memorial Sloan Kettering Cancer Center is the world’s oldest and largest private cancer center. The close collaboration between doctors and researchers is one of its greatest strengths — ensuring that drugs and therapies developed in the lab can be quickly transformed into treatment options that will benefit people with cancer worldwide.

What is a rare cancer?

About 50 percent of people with cancer have a rare cancer. Rare cancers include brain, pancreatic, ovarian, and stomach cancers; all types of pediatric cancers; and many others. Even though they account for about half of all cancer diagnoses when combined, research on many rare cancers is drastically underfunded, often leaving patients with limited or no treatment options.

Who benefits from the funds raised by Cycle for Survival? How much money goes to cancer research?

Cycle for Survival has raised more than $271M to help fund rare cancer research led by Memorial Sloan Kettering. 100% of the money raised supports innovative clinical trials, research studies, and major research initiatives. Doctors and researchers who have received funding credit these resources for making groundbreaking discoveries possible — advancing vital research where little to no funding existed — to benefit patients around the world. Learn more about what Cycle for Survival funds.

How quickly does funding from Cycle for Survival translate to research?

Cycle for Survival funds are allocated to pioneering rare cancer research studies and clinical trials within six months after the close of fundraising each year — dramatically reducing the time it takes for donations to become discoveries, and ultimately better treatments for people with cancer.

What is the tax ID number?

Cycle for Survival is fully owned and operated by Memorial Sloan Kettering Cancer Center (MSK). MSK’s 501c3 tax identification number is 13-1924236. Your gift to Cycle for Survival is 100% tax-deductible. You will receive a confirmation receipt via email after submitting your donation. Please save this email receipt for your tax records.

Impact Celebration

What is the Impact Celebration?

The Virtual Event Experience will kick off with our Impact Celebration. During the hour-long program, you will hear from MSK leadership, doctors, and researchers, as well as members of our community, who will be sharing their inspirational stories. There will be some surprises too!

How can I access the Impact Celebration?

The Impact Celebration will be accessible through cycleforsurvival.org.

When can I view the Impact Celebration?

The Impact Celebration will begin at 11:30 a.m. ET (8:30 a.m. PT) on Saturday, May 15, 2021.

Will the Impact Celebration air live?

Yes, the Impact Celebration will air live from 11:30 a.m. ET to 12:30 p.m. ET on Saturday, May 15, 2021.

What happens if I join the Impact Celebration late?

If you join late, you will be connected to the program to view the live Impact Celebration. You will not be able to watch from the beginning while the Impact Celebration is airing live, but a full recording will be available after the program concludes.

Can I watch the Impact Celebration at a different time or date?

Yes, the Impact Celebration will be available online to watch on demand for a limited time after the live program concludes.

How can teams come together for the Impact Celebration through the virtual event platform?

Each team will have its own designated viewing page. Teammates can communicate through a chat module within the virtual event platform, allowing them to send messages, photos, and gifs throughout the live program.

Can teammates outside of the United States access the virtual event platform?

Yes, all 2021 participants, regardless of location, will have access to virtual event platform for the Impact Celebration.

Equinox+

When will participants gain access to the Equinox+ App?

All U.S. participants without an Equinox+ account will be able to enroll in seven days of complimentary access to the Equinox+ app beginning on Wednesday, May 12th through Thursday, May 20th. With your complimentary access, you’ll receive access to the entire library of Equinox+ content as well as the limited-edition Cycle for Survival content when it goes live during this year’s Virtual Event Experience on May 15th.

 

You will receive an email on Wednesday, May 12th from Cycle for Survival with instructions on how to sign up for this complimentary membership with an exclusive URL link available only to Cycle for Survival registrants. Please do not download or sign up for Equinox+ unless you have received this URL link via email from Cycle for Survival on Wednesday, May 12th as only new Equinox+ members will be eligible for this complimentary access.

I already have an Equinox Club membership, or an Equinox+ subscription, or I am a SoulCycle at-home bike purchaser, do I sign up for this complimentary seven-day membership?

Since you are already a member of the Equinox club, digital and bike community, you already have access to Equinox+! Please sign in with your account information to access the Cycle for Survival content from May 15th through May 20th. If you have forgotten your login information, please check here for instructions on how to access the app.

Will existing Equinox+ members be eligible for the complimentary access period?

Complimentary access to the Equinox+ app will only be available to new Equinox+ members who sign up through the enrollment process provided to you by Cycle for Survival on Wednesday, May 12th. If you are already an active Equinox+ member, you will be able to log in to your Equinox+ app on any compatible device to access the Cycle for Survival content.

 

Please note that you will not be able to receive complimentary access if you have an existing Equinox+ account associated with your email address.

How long will the Cycle for Survival content be available?

Our U.S. participants will have the opportunity to participate in cycling and non-cycling Cycle for Survival activities through the Equinox+ app from May 15th through May 20th.

 

In addition, Equinox+ has specially curated four non-cycling, Cycle for Survival themed classes that international participants will be able to access through cycleforsurvival.org on May 15th.

Will I have to enter my credit card information to access the Equinox+ App?

U.S. participants without an Equinox+ account will be eligible to enroll in seven days of complimentary access to the Equinox+ app for Cycle for Survival without providing any credit card or other payment information. You will be required to create an account with Equinox+ to access the app. You will receive an email on Wednesday, May 12th from Cycle for Survival with instructions on how to sign up for this complimentary membership with an exclusive URL link available only to Cycle for Survival registrants.

What devices can I access the Equinox+ App through?

Once you have signed up for your Equinox+ account, content on Equinox+ can be streamed via iOS and Android devices. We encourage you to experience the content via your mobile device for the most optimized experience. You may also stream the content through your iPad App, Fire TV app, and Android TV app. You can also access through your web browser here.

Is the Equinox+ app compatible with my stationary bike?

The Equinox+ app is not compatible with stationary bikes other than the SoulCycle at-home bike. However, you will still be able to access the content on any of your compatible devices listed above.

Can my teammates outside of the US access the content in the Equinox+ App?

Complimentary access to the Equinox+ app is only available to U.S. participants. However, Cycle for Survival will be posting four specially curated Cycle for Survival themed classes that all U.S. and international participants will be able to access through cycleforsurvival.org on May 15th.

Can I see team members who are participating in the class together?

The Equinox+ App does not offer the capability to see and interact with team members during the class. We invite you and your team to interact and connect during the Impact Celebration.

Have questions about the Cycle for Survival 2021 Challenge or having trouble viewing the Cycle for Survival 2021 Challenge in the Equinox+ app?

Check out this helpful knowledge article.

Fundraising

How long does it take for gifts to be processed and counted toward my fundraising total?

Online donations are processed automatically and immediately applied to your fundraising total. Gifts made by check or money order are processed and applied to your fundraising total within 72 hours of being received by Cycle for Survival.

How can I raise funds for Cycle for Survival?

There are many ways to raise funds for Cycle for Survival. Start by visiting your Participant Center to customize your fundraising page. Asking potential donors for support will be more effective if they understand why you're riding! Check out our fundraising tips to get ideas — and join our social communities on Facebook, Twitter, Instagram, and LinkedIn to share updates with friends and family. We encourage you to set your goals high and raise as much as possible! Remember that every dollar goes directly to rare cancer research.

How do I know if my company has a matching gift program?

Many companies have programs that match the charitable contributions of their employees. This can double and sometimes triple the amount of a donation, at no additional cost to the employee — a great way to increase your impact! To find out if you or your donors work for a company with a matching gift program, check our matching gift search page here.

Please mail completed matching gift forms to: 

Memorial Sloan Kettering Cancer Center
Attn: Matching Gifts, Office of Development
P.O. Box 27106
New York, NY 10087
matchinggift@mskcc.org

When sending your check, please be very specific as to whether your matching gift should be counted toward an individual or team. Helpful information to include with your check is the participant’s full name, their team name, and the city where they are participating.

Gifts made by check will be processed and applied to your fundraising total within 72 hours of being received by Cycle for Survival. Matching gifts are not posted until all of the necessary paperwork is completed by both the employee and the company, and received by Cycle for Survival.

Can the funds I raise through Cycle for Survival apply toward a preexisting fundraising pledge at Memorial Sloan Kettering?

No. If you have made a pledge to Memorial Sloan Kettering, the funds raised through Cycle for Survival may not be applied toward fulfilling that commitment. However, it is possible to establish a pledge through Cycle for Survival. Please contact us at cycleforsurvival@mskcc.org or 888‑72‑CYCLE for additional information or to discuss your interests.

Can I create a Facebook Fundraiser for Cycle for Survival?

We do not offer fundraising through Facebook at this time. We are here to help with your fundraising efforts so please reach out to us with any questions about fundraising on other platforms so we can best assist you.

When will fundraising close for the season?

Fundraising will close on June 1, 2021.

Will I have access to my personal page, team page, and Participant Center?

Yes, you will have access to update your personal and team pages, plus the Participant Center. There you can update your page information, your goal, and track your donations and donors.

Can I create a national team page?

Yes! We would be happy to work with you and your team to create a national team page or an umbrella page that combines multiple teams or individuals to show collective fundraising. Please reach out to your market manager to get this set up.

Will there be a leaderboard and the same competitive nature with regard to fundraising?

We’ll continue to provide match and challenge opportunities and encourage coming together as a community to raise critical funds for rare cancer research with the use of fundraising leaderboards. 

Exclusive Gear

When will I receive gear for my personal fundraising efforts?

Participant fundraising gear (wristbands, participant T-shirts, 15th anniversary long-sleeve shirts, and workout mats) will be sent to individuals who have reached each incentive level in late April or early May, in advance of our Virtual Event Experience.

 

Any participant who earns additional gear or reaches an incentive level after the initial shipment will be sent a package with all remaining earned items after June 1, 2021.

When will my team receive gear for raising a total of $5,000, $10,000 or $25,000?

Team fundraising gear will be shipped after June 1, 2021. Team captains will be notified to confirm their address and select their items in early June. Reminder: Your fundraising page will remain active through June 1, 2021, so keep up the momentum even after event day!

Making a Donation

How do I make a gift to an individual or team?

It’s simple to donate to Cycle for Survival in support of an individual or team. You can make a secure online donation using a credit card or use our mail-in form to make a gift. Click here to search for the individual or team you wish to support. While your gift will immediately be credited to the team or individual you specify, it may take up to one hour for your online donation to be accurately reflected on your fundraising page. If after one hour you do not see the gift displayed correctly, please contact us using the form below.

Where do I mail checks given to me by donors?

It’s easy to make sure that these gifts are counted toward your fundraising total. Simply mail checks to:

Cycle for Survival
Memorial Sloan Kettering Cancer Center
P. O. Box 27432
New York, NY 10087-7432


When sending checks, please be very specific as to whether the gifts should be counted toward an individual or team. Helpful information to include with the checks is the participant’s full name, their team name, and the city where they are participating. A check may take up to 14 business days to be correctly reflected in online fundraising totals.

How can I obtain a copy of my receipt?

Please contact us at cycleforsurvival@mskcc.org or 888-72-CYCLE and one of our team members will be able to help you.

How will my donation appear on my credit card statement?

Online gifts supporting Memorial Sloan Kettering (including Cycle for Survival donations) will appear as “MSK 855-718-4054” on your credit card statement.

My Account

I’m a registered participant and i’m having trouble logging in. Can you help?

Double-check that you’re entering your username and password correctly. Remember: Your password is case-sensitive. Contact us if you continue to have trouble logging in.

What information should I post on my individual and team fundraising pages?

Customize your team and individual fundraising pages by sharing your story and why you’re raising money to fight rare cancers. This helps boost your fundraising success, showing potential donors why your ride is important! Please note that all customized content, photos, and videos are subject to Memorial Sloan Kettering’s review and approval. If you plan to include personal information about other people on your fundraising page — including family members or friends whose lives have been touched by cancer — please be sure to consult with them first, in case they have concerns about seeing such information made public.

I’m having problems uploading my photo to my fundraising page. Can you help?

Double-check to make sure that the photo is a jpg file and no larger than 4 MB. All uploaded images will be resized to fit in a 300-x-400-pixel space.

Can I register myself and other people using the same email?

Our website allows an email address to be used only once for each city’s events. If you would like to register for events in more than one city, you will be able to use the same email address across those events.